Public complaints

If an individual feels as though a violation of the PSISA or its regulations has been committed, they have the right to file a complaint against the licensed individual or the licensed company.

The PSISB (Private Security Investigative Services Branch) may investigate which can lead to a fine, a warning, or your license being revoked.

A complaint against a security guard can be reported by ANYONE.

Private Security and Investigative Services Branch website:
www.ontario.ca/private-security